Child Privacy Terms

Last updated: 2023-09-22

How does Classdojo protect children's personal information?

Protecting children's privacy is especially important to us - we're educators and parents ourselves, after all.This is why ClassDojo participates in the iKeepSafe Safe Harbor program. iKeepSafe has granted ClassDojo the COPPA Safe Harbor seal signifying its Website, Platform, and Apps have been reviewed and approved for having policies and practices surrounding the collection, use, maintenance and disclosure of personal information from children are consistent with the iKeepSafe COPPA Safe Harbor program guidelines.

ClassDojo holds the iKeepSafe FERPA Certification. Our Website, Platform, and Apps have been reviewed and approved for having policies and practices that are compliant with the federal mandates for FERPA.

ClassDojo is also a signatory to the Student Privacy Pledge. We agree to a set of principles intended to safeguard student privacy, including responsible stewardship, protection, and transparent handling of student personal information. Read more about the Student Privacy Pledge here.

For more information about COPPA and generally protecting children's online privacy, please visit OnGuard Online.

We've also made a short video for children that highlights the most important details in our Children's Privacy Policy that they should know about. We also have a Student Data Protection Addendum, an agreement we enter into with schools, that further describes our duties, responsibilities, and commitments with respect to Student Data that we collect or receive.

This Children's Privacy Policy explains our information, collection, disclosure, and parental consent practices with respect to information provided by children, and uses terms that are defined in our general Services Privacy Policy. For our full Services Privacy Policy please see here. Any terms not defined in this Children's Privacy Policy are defined in the Services Privacy Policy. This policy is in accordance with the U.S. Children's Online Privacy Protection Act and its implementing regulations under the Children's Online Privacy Protection Rule (collectively "COPPA").

ClassDojo extends the U.S -based COPPA consent protections in all jurisdictions, even if not required. If we rely on other legally applicable grounds for processing children's personal information (e.g. if we rely on legitimate interest in the European Union and the United Kingdom), we will still use the FTC COPPA consent methods described to provide further transparency for parents.

What Information Does ClassDojo Collect From Children?

The statements we make regarding the information we collect from or about students and children using ClassDojo through a Student Account or an Outside School Child Account, such as those using our Premium Features at home who may or may not be connected to a school, and how we use this information applies equally to all students and Outside School Child Users regardless of their age. Accordingly, where this Privacy Policy references students or Outside School Child Users or any information collected from or about students or Outside School Child Users, it applies to students and Outside School Child users under 13 years old and over 13 years old. Please note, however, that for Outside School Child Users, we have different data retention policies as this information would not be retained beyond account deletion as may be required under FERPA or other state student privacy laws (or equivalent laws in international jurisdictions) for "education records" or "Student Data".

ClassDojo collects the minimal amount of information from students and Outside School Child Users necessary to register for an account on the Service. Additionally, ClassDojo will not condition a child's participation in an online activity on the Service on the child providing more information than is reasonably necessary to participate in that activity. This information is necessary to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the Service and for security and safety purposes. For more detail on the categories of personal information collected from students and Outside School Child Users, as well as the sources from which the information was collected, the purposes for which the information was collected, and the third parties with whom we disclose such personal information for a business purpose, please see here.

Student Account and Outside School Child Account Creation

Currently, Student Accounts are created in the following ways: (1) by the student's parent; (2) by the student's teacher; or (3) by the student themselves. A parent may also set up an Outside School Child Account.

(1) By the parent: When a parent sets up a Student Account for their child, they will first need to create a parent account and connect to their child. In accordance with COPPA, we may ask the parent to provide the date of birth or age of their child, and if the child is under 13, we will also then seek to obtain parental consent in order to proceed with creating their child's Student Account. If a parent connected to their child through an invitation from their child's school, we don't ask the child's parent for any additional information regarding their child during the Student Account creation but link the account to the name and information provided by the child's teacher. The parent may choose to provide additional information such as their child's date of birth. Once the child is connected to a school, the parent may also access the Student Account through the student login methods.

Parents can also set up their parent account without connecting to their child's class, but will not be connected to their child's school (or any activity on their child's account in school). If the parent is not connected to their child's school, the parent must provide their child's name (last name is at the option of the parent) and can create the Outside School Child Account. Once we have obtained parental consent, the child's Outside School Child Account will be set up and accessible by toggling from the parent account .

(2) By the student's teacher: If a student's school or teacher elects to utilize Student Accounts in school or otherwise sets up a student's account, the school will be responsible for providing parental consent under COPPA. Teachers may provide parental consent through what is commonly referred to as "school consent" under COPPA, where teachers have certified that they are acting as the agent of the parent and consenting on the parent's behalf to create the Student Account on behalf of the student and let students use the Service for educational purposes. For clarity, while it is ClassDojo's obligation to comply with COPPA as a whole, we rely on schools to provide consent under COPPA by acting as the agent of the parent, but only after providing the school with the required notices set forth here. For more information on "school consent" under COPPA, please see the FTC's FAQ Section Nas well as the FTC's Policy Statement on Education Technology and COPPA.

The teacher will provide the student's name to set up the account, and possibly the student's date of birth. After doing so, if the teacher is creating the Student's Account, the teacher will be able to share a student login method. Additionally, teachers may choose to allow students to log in on the Service using their Google for Education or other Google Accounts ("Google Login(s)"). Please see here for more information on Google Login. We don't ask students to enter any other personal information for their account registration when a teacher sets up their account.

(3) By the student: Alternatively, a teacher may choose to allow students to set up their own Student Account. When students set up their own Student Account, we may ask students to provide a unique username, or their email, and a password. Consistent with the requirements of COPPA, we may also ask for the child's age, and will ask for a parent or guardian email address from the child so we can seek verifiable parental consent or provide parental notice (as applicable). We will not use parent emails provided this way to market our Service to the parent unless the parent has opted in to email marketing or has separately created an account on our Service. We don't ask students to enter any other ** personal information ** when setting up a Student Account. This chart details the personal information we collect, how we use it, and where it is stored.

Any Student Account (or access to a Student Account) created for the student by the parent, or the student's teacher in class, or the student directly, are linked together (these are not different accounts). Additionally, any Outside School Child Account will also be linked with the Student Account (if both exist), but only certain content will be viewable by the child's teacher. Please see our FAQ for more details.

Information Collected from Teachers or Parents Combined with Children's Data

Your child's teacher or verified members of the school staff ("school admins") may have provided your child's first and last name, grade, class name, any custom avatar they created for the child, the list and names of classes and School Dojo Islands the student is in, and school name and location. This information will also be linked to his or her account along with any Feedback Points the teacher has given in school to your child, any content (including photos and videos) the teacher added to your child's Portfolio,Class Story, or School Story, and any Activities assigned by the teacher or Portfolio Comments from your child's teacher on these Activities. Your child's feedback points can only be viewed on ClassDojo by your child, the teacher who awarded them, your connected parent accounts (if the teacher has elected to show them to you), and other teachers or school leaders the class is shared with. Teachers can choose to provide full names for students (e.g., first name and last name) when setting up their class; they can also opt to only provide non-identifying information (e.g., just first name and seat number). If the teacher chooses to display totals to the class, other students in the class may be able to see each other's aggregated totals (but not individual feedback points).

Parents may also provide a limited set of Home Points or the content regarding your child set forth under the "Premium Features" Section as well which we will link to their child's Student Account.

Student User Content - Photos, Videos, Documents, Drawings, Student Activity Responses, and Journal Entries in Student Accounts

Once a Student Account is created (whether created by the student's teacher or parent or the student themself) and parental consent is obtained (including through school consent), students will be able to post in their Student Accounts. This includes responding to teacher Activities with Student Activity Responses or adding items (such as photos, videos including voice and audio information, written notes, and uploaded files or documents) to their ClassDojo Portfolio- which will be collected by ClassDojo once the content has been actively saved by the child within the Service. Until the content is actively saved by the child, it is temporarily stored locally on the child's device. The student's teacher must approve the post made by students in their Student Account on their Portfolios, including any Student Activity Responses, before it is shared with parents on Portfolios. Once a post has been approved by the teacher, any subsequent comments or replies to that post by the student will be added without approval by the teacher and also become visible to the parent.

Any content uploaded by a student in their Student Account in the classroom by their teacher, parent, or themselves, or by the child or parent in their Outside School Child Account, will appear visible in both accounts. However, certain content uploaded in the Outside School Child's Account will not be viewable by the teacher in the Student Account. Please see our FAQ for more details.

Portfolio Comments in Student Accounts

If a student's teacher has elected to provide Portfolio Comments on their Student Activity Responses or on any other content uploaded by students to Portfolios, the student may also respond to these comments. Prior to the approval of portfolio content by the child's teacher as mentioned above, any Portfolio Comments between the teacher and the student can't be viewed by the student's parent, but any connected parents will receive a notice indicating that Portfolio Comments is being utilized by their child's teacher and can discuss the use of Portfolio Comments with their child's teacher. Once the Student Activity Responses (or other content) have been approved by the student's teacher, the Portfolio Comments will then be viewable by the parent (but may have been previously edited by the student's teacher). Please note that additional Portfolio Comments on a previously approved portfolio post are not first approved by the student's teacher before being posted on the student's portfolio.

Viewing and Commenting on Stories through Student Accounts

Students with Student Accounts may also view or "like" content on the Class Story and provide comments, however, they will not be able to post content (such as videos or photos) to either the Class Story or School Story. Currently, students are limited to posting content to just their own portfolio or through access to the Premium Features given to them by their parents. Teachers have the ability to turn off the commenting feature for students as well and can delete any individual user comment. Parents will can also be notified when their child posts a comment in a Class Story or School Story. If any user needs to report any abuse or inappropriate content on a Class Story or School Story that has not been addressed by the connected teacher or school, they may do so by emailing at safety@classdojo.com.

Premium Features (Student Accounts and Outside School Child Account)

Parents may choose to allow their children to access and use certain Premium Features within the child's Student Account or their Outside School Child's Account. A parent will first need to have their own parent account and be required to use either their Apple ID, Google Account, or other payment method, to purchase the Premium Features. If a parent is purchasing Premium Features from within their child's Student Account or Outside School Child's Account on their mobile device, they will also need to go through a "parental gate" prior to purchasing. Prior to allowing your child (or children) access to their Student Account or Outside School Child's Account in order to access the Premium Features, we will also require parental consent. Once we have obtained parental consent, the children's features will be unlocked for their children to utilize within their Student Account or Outside School Child's Account. Although not required under COPPA, we may choose to impose parental consent requirements on students or children 13 and above at our discretion. A parent can award and customize Home Points as well as Rewards to a child for educational and other learning activities completed at home not in connection with school use. Additionally, parents can give a Home Point when they see that the child has received a Feedback Point from school to celebrate them ("Applause").The Home Points may be combined with the Feedback Points earned in school for a combined point total. All points (Home Points or Feedback Points in school) are collected by ClassDojo and may be used by ClassDojo to provide the Service, including providing certain Premium Features (e.g. enhanced reports), sending push notifications or other in-app notifications. The content related to Home Points, and Rewards is then viewable by the parent and child in their respective account (e.g. Outside School Child Account and parent account) and is not viewable by the child's teacher or other students. This content can be deleted by the parent.

In addition, the child can customize their monster with additional monster parts available with Premium Features, including through the ClassDojo Shop and these changes to their monster may be shown in their Student Account in class.

Dojo Island

If a child's parent has given parental consent, their child, using their Outside School Child Account, may visit a virtual world with their ClassDojo monster where they can engage in various activities (e.g. explore, build, and play certain games) and interact with other children (including their classmates) outside of the classroom ("Home Dojo Island"). Additionally, your child's teacher can specifically choose to turn on the ability for students to utilize a School Dojo Island in the classroom with their Student Account. Please see here, for more details on what other children may see about your child while in either Dojo Island (e.g.,Home Dojo Island or School Dojo Island) and how children can interact with each other. When a child engages with either Dojo Island, we will collect activity information, including the child's monster avatar, the monster parts unlocked, levels completed, building activities, ClassDojo's fictional currency ("ClassDojo Slime"), or other accomplishments. ClassDojo may also collect the contents of communications between children - such as messaging withinDojo Islands that may include the ability to share photos and videos with other children.

The child may also interact with the ClassDojo Shop while in the Dojo Island, including to customize their ClassDojo monster, or acquire virtual items with earned virtual currencies.

Location Information

We never request precise location data from students or Outside School Child Users and no student or Outside School Child User location data is available publicly. From students, and Outside School Child Users, the primary form of location data is based on IP Addresses. If students or Outside School Child Users upload photos or videos from their computer, or from their phone's camera roll directly, as opposed to choosing to use ClassDojo's own application camera, we collect what the device sends us. If the device sends us Exchangeable Image File Format (EXIF data) (metadata contained within the image file - e.g. camera model, lighting conditions, and location (if enabled)) this can contain location data (and may contain precise location data). We strip all EXIF data, including the location information, from the photo before it is viewed by other users (e.g., the parent in Portfolios). If a student or Outside School Child User accesses and uses our mobile camera within the application itself, the camera has been configured so as to not collect any EXIF data, therefore the EXIF information is not stored (as opposed to if you use your device's own camera roll).

Automatically Collected Information

In addition to the information listed above, we automatically collect some information from any use of our Service as set forth in the "Information We Collect Automatically" section of our Services Policy, this includes:

Device-specific information (such as platform, app version, operating system, device ID and device type)
Server log and Product event data (such as the last activity a child started (e.g. 200 Slime earned for completing an adventure in Dojo Island), number of Home Points or Feedback Points given, whether they viewed a certain report) from the child's device, such as for Premium Features, Dojo Island or logging in via QR code to their Student Account on the parent's device. These are collected to provide the Service, for internal analysis on product usage and quality. We may also use it to track progress in the Service, and for sending push or email notifications to the child (as set forth below) to encourage them to take certain actions in the Service.
IP address
Mobile application information, such as application version, history, and crash status
Online status

Basically, We don't ask for or require children to provide personal information beyond that which is reasonably necessary to use ClassDojo. Please see this chart for the detailed categories of information we collect from each user type and how we use the information, as well as the sources from which the information was collected, the business purpose for which the information was collected and the third parties with whom we disclose personal information for a business purpose.

How does ClassDojo use the information it collects from children?

In addition to the uses mentioned above, we use the information we collect from students and Outside School Child Users to provide and improve (as allowed by law) the Service to the child, for educational, security and safety purposes, as authorized by law, or to enforce our Terms. Additionally, we use the information we collect from Outside School Child Users as set forth here. If we discover that we have collected information from a child in a manner inconsistent with COPPA, we will take appropriate steps to either delete the information or immediately seek the parent's consent for that collection.

Information collected from students and Outside School Child Users (including personal information and information collected automatically) is never used or disclosed for third-party advertising. We also do not place any third-party advertisements in student or Outside School Child User logged-in areas of the Service. Additionally, personal information collected from students and Outside School Child Users is never used for behaviorally-targeted advertising to students or Outside School Child Users by us or any third-party, and children's personal information is never sold or rented to anyone, including marketers and advertisers. We may present contextually relevant educational content (not using student or Outside School Child User personal information) for either our own products (e.g. Premium Features) or third-party products and services ourselves that we believe may be of interest to a student or Outside School Child User (e.g., our co-created content with Yale University on Mindfulness and Heart of a Champion series).

Basically,

Information collected from students or Outside School Child Users is never used or disclosed for third-party advertising or any kind of behaviorally-targeted advertising, and it is never sold or rented to anyone, including marketers or advertisers. Please see this chart for the detailed categories of information we collect from each user type and how we use the information, as well as the sources from which the information was collected, the business purpose for which the information was collected and the third parties with whom we share or disclose personal information for a business purpose.

Does ClassDojo disclose any information it collects from children?

We do not disclose any personal information about children to third-parties, except to service providers necessary to provide the Service, authorized school personnel (such as school leaders), as directed by the child's school or as directed or approved the child's parents (such as through Dojo Island, as required by law, or to protect the security of the Service or other users. For additional information on the limited other circumstances in which we disclose children's personal information, please see the "Will ClassDojo Share any Information it Collects" Section in the Services Privacy Policy.

Basically,

We do not disclose any personal information about children to third parties, except to to service providers necessary to provide the Service, as directed or approved by parents or the child's school, as required by law, or to protect the security of the Service or other users.

Push Notifications

ClassDojo may send push notifications to students or Outside School Child Users. Before sending a push notification to a child, if the child or the parent sets up the child's account on the Service, we provide notice to the parents, or obtain parental consent. We will then provide the parent with notice (if the account was set up by them or their child) that the push notifications are being sent to their child. The device identifier for a child's account will only be associated with other personal information once parental consent is provided. We rely on teachers to provide any necessary parental consent (e.g. acting as the agent of the parent and consenting on their behalf) if they set up the child's Student Account and the push notifications are related to school or classroom use. These push notifications may contain information about taking an action in the Service, such as the child completing a task or other product feature or informing the child their parent has purchased additional monster parts for them. If you are a student or a parent of a child and no longer want these communications to be sent, please either turn off the push notifications on your device or contact us at privacy@classdojo.com.

Basically,

Before ever sending a push notification to a child, if the child or the parent sets up the child's account on the Service, we will provide notice to parents, or obtain parental consent. We rely on teachers to provide any necessary parental consentif they set up the child's Student Account and the push notifications are related to school or classroom use. Parents can always opt-out (or withdraw consent) later as well by turning off the push notifications on their child's device or contacting us at privacy@classdojo.com.

What Children’s Information is Visible to Others?

(https://www.classdojo.com/child-privacy/#what-childrens-information-is-visible-to-others)

No Student's Account, or Outside School Child's Account, profile, or Portfolio is made available or visible to the general public through ClassDojo. For a list of what logged in student users' and Outside School Child Users' information can be viewed by other logged in ClassDojo users, please see our FAQ.

School Use

For students using ClassDojo in the classroom (or at home in connection with school use), only the student, the student's connected parent account(s) (which may include other adults the parent authorizes and invites), and the student's teachers (including those outside the child's school that are connected to the child) or school leaders and school admins connected to the child's class can see the student's individual Student Account and portfolio. Other students in that child's class may see the child's avatar, and name. If a student adds content to their Student Account in the classroom, students can't view each other's individual Student Accounts or portfolio unless they have intentionally chosen another student's name from the list of names shown to them while logging in or viewed the camera roll locally on the device that may be saving photos and videos taken by students. Teachers have the option to use individual QR codes or links specific to each student for private and individual login purposes to prevent this. Please note, however, that if a teacher or school has chosen to allow the use of School Dojo Islands in the classroom, students may view each other's content and interact with each other as set forth here, but still can't view each other's individual Student Accounts or Portfolio. Additionally, the customization of the monster by the child within either their Student Account or Outside School Child Account or either Dojo Island is viewable within both the child's Outside School Child Account and Student Account (and thus viewable by the child's teacher or other students in the classroom).

Please note If the teacher chooses to display totals to the class, other students in the class may be able to see each other's aggregated totals (but not individual feedback points). This is similar to how paper-based sticker charts displayed in a classroom might work. Teachers, however, can choose to never project or display their own teacher account in class, and therefore keep student Feedback Points and Portfolios private for each student, their teacher(s), and their parents — and many do!

No child can upload content (such as Student Activity Response, photo, video, drawing, journal entry, or document) to a portfolio or otherwise (such as commenting on Class Stories) on the Service for school use except through their Student Account. This can't happen for children without either (1) the parent providing parental consent directly to ClassDojo or (2) the child's teacher representing to ClassDojo that they have provided parental consent, through acting as the agent of the parent. Additionally, the student's teacher must approve the post made by students through their Student Account, before it is shared with parents on the student's portfolio. Once a post has been approved by the teacher, any subsequent comments or replies to that post by the student will be added without approval by the teacher and also become visible to the parent. Parents are able to view their own child's portfolio (through their own parent account) after the teacher has approved the student-submitted content as mentioned above, including Student Activity Responses. Please note that parents may not see prior drafts of the student-submitted content or Portfolio Comments prior to the final teacher approval that allows parents to access and view and may not see all Feedback Points awarded by the teacher in school if the teacher has elected not to show these.

Class Story and School Story are visible to students, teachers, parents (which may include other adults the parent authorizes and invites), school leaders and school admins who have logged into their accounts and are associated with that particular class or school. All content added by any user may be seen by other logged-in users with access to these Stories, as well as the user's name (only first name and last initial for students) and their profile picture, if added (for teachers, school leaders, school admins or parents), or their ClassDojo monster (for students) posted next to the comment or content. They are not visible to the general public. Parents (which may include other adults the parent authorizes and invites), teachers, school leaders, and school admins can add content or comments to these stories. Students can view or "like" content and comment on these stories (but can't upload content such as photos or videos) and are only able to do this once either the school or ClassDojo has obtained parental consent, if under 13. Teachers have the ability to turn off the Story commenting feature for students and parents as well and can delete any individual user comment. If any user needs to report any abuse or inappropriate content on a Class Story or School Story that has not been addressed by the connected teacher or school, they may do so by emailing at safety@classdojo.com.

Teachers may share their classes, including Feedback Points, Portfolios, and Class Story, with other teachers or school leaders in their school (or outside of their school).

Outside School Child Account, Home Dojo Island, Family Messaging, and Premium Features Used Outside of School

Content uploaded by children or Home Points, or Rewards for Skills awarded within the Outside School Child's Account or Premium Features (when used outside of school) is viewable by the parent and any children accessing such Premium Features outside of school within their respective accounts or those users that the parent allows access; the content is not viewable by the child's teacher or other students. For Outside School Child Users, if the child is also utilizing certain features approved by the child's parent, such as ClassDojo Plus, or Home Dojo Island then other children and users may view content and interact with each other as set forth here. Additionally, the customization of the monster by the child within Premium Features or the Home Dojo Island may be viewable within the child's Student Account (and thus viewable by the child's teacher or other students in the classroom).

Parents may also participate in Family Messaging to communicate with other parents in the school. Unless they choose to block someone or opt out of Family Messaging, their name and their Student's (or Outside School Child's) first name and last initial will appear in the list of people others in the school can message. The same information will appear in the context of the message as well, so that others know who else is in the message and who sent which message.

Basically,

Student Accounts: Only the student, their connected parents and teachers or school leaders can see the content in the Student Account, including Feedback Points (if the teacher has chosen to share them with parents), Student Activity Responses, and Portfolio Comments. Other logged in students, parents, and teachers connected to the class or school can see likes, comments, the student's first name and last initial, and ClassDojo avatar on Class Story or School Story posts. If a teacher displays their teacher account publicly in class, then students may see other students' total Feedback Points, and potentially classwork on Portfolios.

Outside School Child Accounts and Family Messaging: Only the child and their connected parents or family members will see content uploaded not for school use, including Home Points, Rewards or Skills; the content is not viewable by the child's teacher or other students. Other children may be able to interact and see some information as set forth here, if the child is using certain Premium Features or their Home Dojo Island after parental approval. Other parents in the school can also see the parent name and their child's first name and last initial if the parent has not chosen to turn off Family Messaging for themselves.

How Long Does ClassDojo Keep Children’s Information?

We will not retain a child's personal information for any longer than is necessary for educational purposes or legal obligations, or to provide the Service for which we receive or collect the child's personal information, including if a child's parent directs us to retain certain content by electing to purchase our Memories feature. Additionally, we only keep a child's personal information for as long as his or her Student Account or Outside School Child Account is active, unless we are required by law or the child's school (for Student Accounts) to retain it, need it to ensure the security of our community or our Service, or to enforce our Terms. More specifically, ClassDojo operates a student data protection policy to protect all students' (not just users under 13) information ( " Student Data Protection Policy" ):

One year deletion policy for Feedback Points: To protect students, ClassDojo sets limits on how long students' Feedback Points given in the classroom are retained. For all students, Feedback Points older than 12 months are automatically deleted. This means Feedback Points cannot exist long-term. Teachers can also delete Feedback Points at any time. For more information on Home Points, please see our FAQ.
Deleting inactive Student Accounts** :** If a student's Student Account is inactive for twelve months or more (meaning no student has logged into their account for twelve months), ClassDojo will automatically delete the Student Account. Learn more about how we delete Student Accounts here. Please note that certain content 1) within a Student Account or student portfolio (uploaded by the student, teacher, or parent), such as photos, videos, Student Activity Responses or Portfolio Comments, or 2) uploaded by a teacher, school leader, parent, or student through Class Story or School Story may be kept after deletion of a Student Account as we are required to retain these at the direction of the school (e.g., for legal compliance reasons such as maintenance of "education records" under FERPA or "Student Data" under state student privacy laws or equivalent international laws). This content may also have been selected by the student's parent to be retained by us through the parent's purchase of our Memories feature. Please see our **FAQ** about how to request deletion of this content.

For more information on the deletion of content related to our Premium Features or Outside School Child Accounts (and not school-based Student Accounts or content), please see our FAQ. ClassDojo will also delete inac tive Outside School Child Accounts.

Basically,

We only keep a child's personal information for as long as the account is active, unless we are required by law or the child's school (for Student Accounts) to retain it, need it to enforce our policies or to ensure the security of our community. Additionally, we protect students with our industry-leading Student Data Protection Policy: (1) we automatically delete their Feedback Points given in the classroom after a year, and (2) we delete Students' Accounts if they're inactive for more than twelve months. Please note that this does not include certain content uploaded by the teacher, parent, or student to the portfolio that may be considered an "education record" under FERPA or other state student privacy laws as we are required to retain these at the direction of the school. ClassDojo will also delete inactive Outside School Child Accounts.

Parental Choices

Access, Correction, and Deletion Rights under COPPA

We support access to, correction, and deletion of children's personal information by the student or their parent or legal guardian, either by 1) assisting the school in meeting its requirements for access, correction, and deletion or by responding to requests we receive from schools, or 2) directly responding to requests from parents or legal guardians when the information is collected from an Outside School Child User, and ClassDojo obtains the parent's consent directly (not school acting as the agent of the parent and consenting) - such as when they are using our Premium Features or use ClassDojo not connected to a school.

In addition to the choices provided to you as a parent under COPPA set forth below, you may also have certain other rights relating to your personal information, subject to local data protection laws and the jurisdiction you reside in. See the "What are ClassDojo's Commitments to Providing Transparency and Your Rights?" Section in our Services Privacy Policy for more information on your rights.

Outside School Child Accounts : If your child's Outside School Child Account was set up directly by your child, or you as their parent or legal guardian, set up their Outside School Child's Account (either method only after we parental consent), or you allow them access to Premium Features, and you have a parent account connected to your child, you may access, review, correct, or delete any of your child's personal information in the Service by emailing privacy@classdojo.com with the same email used to create your parent account or by contacting us here once you are signed in to your parent account.

When you delete your child's account, we delete the content or personal information uploaded as set forth in our FAQ. Please note, however, that any content uploaded (e.g., photos, videos, Student Activity Responses, Portfolio Comments, Class Story Comments), that is requested as part of a Student Account (that might be linked to your child's Outside School Child Account) class at a school, or otherwise directed by your child's teacher or school, is retained at the direction of the school (e.g., for legal compliance reasons such as maintenance of "education records" under FERPA or "student data" under various state student privacy laws or equivalent international jurisdictions). To correct or delete this content, please contact the appropriate official at your child's school. If the school determines that the request should be implemented, the school may either make the change themselves or submit the request to ClassDojo by emailing privacy@classdojo.com or by contacting us here.

Student Accounts: If your child's school set up their Student Account directly and provided consent by acting as an agent and consenting on your behalf and you do not have a parent account connected to your child, please contact the appropriate official at your child's school to access, review, correct or delete any of your child's personal information in the Service. If the school determines that the request should be implemented, the school may either make the change themselves or submit the request to ClassDojo by emailing privacy@classdojo.com or by contacting us here. A parent or legal guardian who has a ClassDojo parent account and is already connected to their child and who also provided parental consent directly to ClassDojo in addition to the school, may at any time contact ClassDojo directly by emailing privacy@classdojo.com with the same email used to create your parent account or by contacting us here once you are signed in to your parent account to access and review their child's personal information in the Service, but correction or deletion requests should still be made to the child's school first.

For either method described above, we will use commercially reasonable efforts to process such requests in a timely manner consistent with applicable law. We will need to verify your identity, for example by requiring that you provide acceptable forms of personal identification as set forth in our FAQ.

Stop Collecting Further Personal Information

Additionally, at any time, for Outside School Children Accounts, or Premium Features, you can refuse to permit us to collect further personal information from your child by emailing privacy@classdojo.com from the same email used to create your parent account or by contacting us here. Please keep in mind that deleting records may require us to terminate the account in question.

Basically,

We support parents' access to, correction and deletion of their child's personal information. We do this by either working with schools or by directly responding to requests from parents or legal guardians for Outside School Child Users whom we have direct parental consent for (e.g for Premium Features or use of ClassDojo outside of the school).

Just email us at privacy@classdojo.com from the same email used to create your parent account or contact us here once you are signed in to your parent account and we'll be happy to help. Please note, however, that some content may need to be retained at the direction of the school for legal compliance reasons. In these cases, contact your child's school to send us the request and we will happily process the request. In addition to the choices provided to you as a parent under COPPA set forth below, you may also have certain other rights relating to your personal information, subject to local data protection laws and the jurisdiction you reside in. See the "What are ClassDojo's Commitments to Providing Transparency and Your Rights?" Section in our Services Privacy Policy for more information on your rights.

What Controls do Parents have?

Parents can disable Dojo Islands for their child. This will prevent them from using Dojo Islands in or outside of school. For more information see the FAQ.

ClassDojo follows the U.S. FTC's COPPA rules for parental consent, including, where applicable, the use of which is commonly referred to a "school consent" if a school or teacher elects to utilize ClassDojo in the classroom. ClassDojo will provide all required notices and disclosures for schools to provide to parents when utilizing school consent. More detail on how ClassDojo obtains parental consent and what type of verifiable parental consent is used can be found here. Although not required under COPPA, we may choose to impose parental consent requirements on students and Outside School Child Accounts 13 and above at our discretion.