Third Party Service Providers
Third Party Service Providers
Last Updated: 3/5/2025
It's important to us that we keep your information safe and secure. In order to help ClassDojo provide, maintain, protect and improve our services (the “ClassDojo Services”), ClassDojo shares information with a few other partners, vendors and trusted organizations (“Service Providers”) to process it on our behalf in accordance with our instructions, Privacy Policy and any other appropriate confidentiality, security or other requirements. These companies will only have access to the information they need to provide the ClassDojo Services.
You can find information on these Service Providers we work with below, including what data we share with them or they provide to us, the service they provide for ClassDojo and links to their respective privacy policies or other documents that govern how they handle the information the process on our behalf.
Like any other organization, we also use “IT” business services or internal tools such as Gmail, Google Drive, Asana and Slack to operate our organization (“Internal Tools”). These Internal Tool services may incidentally contain personal information (e.g., email address or contact handle) and we apply the Service Provider restrictions described above and have included these in a separate chart below.
There are a few vendors that we also utilize in providing (or in connection with) the ClassDojo corporate website (“ClassDojo Website”), but which are not utilized in logged-in areas in the ClassDojo Services, we have listed those vendors below the chart for the ClassDojo Services.
This list may change over time, and we’ll work hard to keep it up-to-date. If you have any questions, please get in touch here.
ClassDojo Services Privacy Policy ClassDojo Website Privacy Policy
Technical Service Providers
| Name of Service Provider with Link to Privacy Policy or relevant privacy documentation | How ClassDojo uses the Service Provider | What user information is shared or collected by this Service Provider and/or passed back to us from the Service Provider? | Entity location (country) and country of data storage |
|---|---|---|---|
| Algolia | This service helps teachers and parents easily search for their school. | Precise location information (not for student users) include latitude and longitude. | Entity Location: United States Data Storage Location: United States |
| Anthropic* Data use is additionally governed by a Zero Data Retention contract between ClassDojo and Anthropic for the ClassDojo provided AI‑tools. Please see here for more details. | Providing AI tools for teachers and parents as well as ClassDojo internal‑only tools. ClassDojo integrates with Anthropic’s large language model (“LLM”), and at ClassDojo’s instructions and direction, Anthropic generates certain artificial intelligence (“AI”) responses (“AI Output”). ClassDojo uses the AI Output generated to provide and improve (as allowed by law) our service, perform internal analysis on our product offerings, and keep our platform safe as further set forth here. | AI Classroom Tools: Text‑only content or “inputs” that may contain student personal information provided by teachers (e.g. text for ClassStory posts), as further detailed here along with ClassDojo‑provided instructions or “prompts” (which will not contain any user information). AI Productivity Tools (internal ClassDojo Tools as well as School Productivity tools): Users may provide inputs that include student information and even photos or videos. No direct identifiers are sent – only what’s included in the teacher’s input. Anthropic then returns text suggestions (AI Output) that are reviewed by teachers before sharing. | Entity Location: United States Data Storage Location: United States |
| AWS | Amazon Web Services (AWS) provides ClassDojo with servers, databases, analytics, network infrastructure and email services. | All user personal information and uploaded content, device ID, request data, and all logs are stored on AWS. Passwords are stored as one‑way hashes. All personal information is encrypted at rest. | Entity Location: United States Data Storage Location: United States |
| Apple App Store Payments | Payment transaction processor for ClassDojo Plus subscriptions. | Apple shares a Transaction ID with ClassDojo to acknowledge an active subscription as well as the sign‑up date and payment status (paid or canceled). We do not receive any user credit card or other financial information from Apple. | Entity Location: United States Data Storage Location: Apple collects but does not store |
| Blueshift | Helps send relevant communications (email, push notifications, in‑app notifications) to parents and teachers and analyze key metrics about these communications. | Email addresses and other associated user‑level data (e.g. name), as well as product events at a user‑level (e.g. actions like opening an email). | Entity Location: United States Data Storage Location: United States |
| CloudAMQP | Supports the messaging infrastructure. | User‑generated messages and content. | Entity Location: Sweden Data Storage Location: United States |
| Calendly | A scheduling solution to arrange meetings. | Calendly collects emails and optionally phone numbers to schedule meetings. | Entity Location: United States Data Storage Location: United States |
| Churn Buster | An automated billing reminder platform to help resolve unintended billing issues, like credit card expiration. | Collects user information (e.g., email), subscription status and pricing, billing details, and credit/debit card information. Shares high‑level email campaign data and win‑back reports with ClassDojo. | Entity Location: United States Data Storage Location: United States |
| Coconut.co | Generates thumbnails and previews of uploaded user content. | User‑uploaded videos. Data is not retained beyond what’s needed to generate new assets. | Entity Location: France Data Storage Location: United States |
| DataDog | Monitors and visualizes our server performance. | Server logs and product event logs at a user‑level (e.g. IP address, device type). | Entity Location: United States Data Storage Location: United States |
| Dun & Bradstreet (formerly MDR Education) | Improves the details we have about schools (e.g., name, address) and helps teachers identify and invite colleagues (U.S. only). | Shares school information (e.g., district affiliation) and key contact details (e.g., principal name and email) and teacher names/emails. | Entity Location: United States Data Storage Location: N/A (data purchased from vendor) |
| EdLink* | Manages and syncs a district’s school information systems (SIS) with EdLink. EdLink passes SIS information to ClassDojo to help with roster management and inviting school staff. | Provides ClassDojo with certain SIS data (e.g., user IDs, roles, names, emails, organizational IDs, school identifiers, class information, and enrollment data). Data is encrypted in transit and at rest. | Entity Location: United States Data Storage Location: United States |
| Google Firebase Crashlytics | Mobile analytics, performance reporting, and crash reporting. | Mobile logs and crash logs, anonymized device information. | Entity Location: United States Data Storage Location: Global |
| Google Cloud | Uses Google API for Maps (converting addresses to latitude/longitude) and Google Translate (translating messages and story posts). | For Google Maps: receives school location information. For Google Translate: user‑generated messages and story posts. | Entity Location: United States Data Storage Location: Global |
| Google Play App Store Payments | Payment transaction processor for ClassDojo Plus subscriptions. | Shares a Transaction ID to acknowledge an active subscription along with sign‑up date and payment status. | Entity Location: United States Data Storage Location: United States |
| Google Single Sign On (SSO) | Identity provider for Student, Parent, and Teacher login authentication using Google credentials (optional). | ClassDojo receives an authentication token and email address (but not passwords). Google collects additional device data. Teachers receive the Parent’s email after connecting to a Student. | Entity Location: United States Data Storage Location: No data stored. |
| Microsoft (SSO) | Identity provider for Teacher login authentication using Microsoft credentials (optional). | ClassDojo receives an authentication token and email address (but not passwords). | Entity Location: United States Data Storage Location: No data stored |
| MongoDB Atlas | Securely stores and organizes data. | Stores user data and supports products (e.g., points, stories, portfolios). All personal data is encrypted at rest on AWS. | Entity Location: United States Data Storage Location: United States |
| OpenAI* | Provides AI tools for teachers and parents as well as internal ClassDojo tools – integrates with OpenAI’s LLM to generate AI responses (AI Output) used for service improvement and analysis. | AI Classroom Tools: Processes text‑only inputs that may include student data. AI Productivity Tools: Processes inputs that may include student data and multimedia. No direct identifiers are sent except what’s in the input. AI Outputs are reviewed by teachers before sharing. | Entity Location: United States Data Storage Location: United States |
| Pdfcrowd | Creates PDF files. | On request to download a student report as a PDF, sends report details (e.g., child's name, class name, teacher name, feedback information). | Entity Location: Czech Republic Data Storage Location: United States |
| Peecho* | Provides an API for teachers and parents to create and order digital photo albums (Dojo Photobooks) and facilitates their delivery. | Passes photos (from Class Stories) and class metadata (e.g., teacher name, grade, year, child first name/last initial, child monster image) to Peecho. Also collects purchaser details (email, address, full name) for orders. | Entity Location: Netherlands Data Storage Location: United States (AWS) |
| Pubnub | Manages real‑time communication data. | Shares ClassDojo‑assigned user ID, class ID, and channel ID for certain product events (e.g., receiving points, messaging). | Entity Location: United States Data Storage Location: United States |
| RevenueCat | Collects technical payment information (not credit card numbers). | Shares ClassDojo‑assigned user ID and Apple/Google receipts or tokens. | Entity Location: United States Data Storage Location: United States |
| SendGrid | Sends email updates to teachers, parents, and non‑student users regarding ClassDojo products. | Shares email addresses and other associated user‑level data (e.g., name) as well as email content. | Entity Location: United States Data Storage Location: United States |
| SpeechSuper | Processes voice recognition samples for Dojo Sparks. | Anonymized raw voice recordings. | Entity Location: China Data Storage Location: United States |
| Stripe | Payment transaction processor for ClassDojo Plus subscriptions. | Shares a Transaction ID along with sign‑up date and payment status. Does not transfer credit card or other financial details. | Entity Location: United States Data Storage Location: United States |
| SurveyMonkey | Sends surveys to teachers, parents, and school leaders. | Shares email addresses and associated user‑level data (e.g., name) as well as survey response data. | Entity Location: United States Data Storage Location: United States |
| Twilio | Sends text‑based invites to ClassDojo on behalf of teachers or parents and verifies teacher age. | Shares parent and teacher names, phone numbers, and SMS message content. | Entity Location: United States Data Storage Location: United States |
| Youtube embedded player | Embeds video content using “Privacy‑Enhanced Mode” (not used in logged‑in student areas). | Receives video analytics (e.g., view count, demographic info) while limiting tracking; note that clicking out may enable other tracking. | Entity Location: United States Data Storage Location: Global |
Internal Tools that may have incidental disclosure of personal information
| Name of Service Provider with Link to Privacy Policy or relevant privacy documentation | How ClassDojo uses the Service Provider | What user information is shared or collected by this Service Provider and/or passed back to us from the Service Provider? | Entity location (country) and country of data storage |
|---|---|---|---|
| Asana | Task management software to organize engineering or other internal teamwork (such as for improvements to the ClassDojo Services) | Incidental personal information may be sent for debugging errors on the ClassDojo Services and ClassDojo Website or to satisfy requests from schools for specific data pulls from the ClassDojo Services | Entity Location: United States Data Storage Location: United States |
| Google Workspace | Utilized for ClassDojo internal emails, docs, slides, spreadsheets, etc. | ClassDojo stores its own emails and files using Google services. ClassDojo may share personal information with Google in the course of utilizing Google services, for example if a user emails employees for support. | Entity Location: United States Data Storage Location: United States |
| Slack | Internal team communication tool | In the course of investigating and resolving bugs and/or support requests, ClassDojo teammates collaborate via Slack instant messaging and may incidentally share the email address or user IDs of individuals submitting requests and the content of the requests itself (e.g., bug reports, any other help center requests, and data pull requests from teachers and schools). | Entity Location: United States Data Storage Location: United States |
| Zendesk | Organizing and responding to support requests | In the course of responding to a support request, ClassDojo shares with Zendesk the email address of individuals submitting requests, the content of the requests itself (e.g., bug reports, any other help center requests, and data pull requests from teachers and schools). Users may also provide information directly to Zendesk in the course of responding to a support request and communicating with a ClassDojo Success Agent. | Entity Location: United States Data Storage Location: United States |
Service Providers used in providing (or in connection with) the ClassDojo Website
| Name of Service Provider with Link to Privacy Policy or relevant privacy documentation | How ClassDojo uses the Service Provider | What user information is shared or collected by this Service Provider and/or passed back to us from the Service Provider? | Entity location (country) and country of data storage |
|---|---|---|---|
| Blueshift | This service helps us send relevant communications (email) to ClassDojo Website visitors and analyze key metrics about these communications. | Email addresses and other associated user-level data (e.g., name), as well as product events at a user-level for CassDojo Website users. | Entity Location: United States Data Storage Location: United States |
| Facebook Ads (Pixel, Custom Audiences) | Analytics and retargeting for the ClassDojo Website (not in product (e.g logged in areas of the Service) areas) when users come from a Facebook link, and when they load the ClassDojo Website page as a logged in ClassDojo parent or teacher user (to be able to omit these users from any Facebook campaigns). | Anonymous site usage data and ad conversion events (excluding any usage data from ClassDojo product (e.g. Service) areas). For Custom Audiences we send hashed emails of parents and teachers. | Entity Location: United States Data Storage Location: United States |
| Google Ads | Analytics, conversion tracking, and optimization for the Dojo Tutor Website (and in areas of the Dojo Tutor Service for parents when completing payment (never logged in areas for learners or children)) when users come from a Google link, and when they load the Dojo Tutor Website page as a logged in Dojo Tutor parent or teacher user (to be able to omit these users from any Google ads campaigns). | Anonymous site usage data and ads targeting, conversion tracking, and optimization. | Entity Location: United States Data Storage Location: |
| Greenhouse | Recruiting and prospective employee management | Prospective employee and contractor information | Entity Location: United States Data Storage Location: United States |
| Shopify | Purchasing platform for ClassDojo merchandise | Those who make purchases provide mailing address and email address. This information remains only on Shopify’s data servers. | Entity Location: Canada Data Storage Location: United States |